Loading Dock Repair & Dock Door Repair in Scranton & Wilkes-Barre, PA
For commercial loading dock repair and dock door repair in Scranton & Wilkes-Barre, PA, call (385) 325-7138 about a stuck warehouse door, a failed leveler, or damaged loading-bay equipment. Tell us the facility location and what stopped working.
Call to describe the problem—if the door is stuck open or the dock is down, say so first.
Independent service-request website. Calls may be shared with an independent commercial dock-and-door repair company. That provider confirms availability, scope, pricing, and service terms.
Commercial Loading Dock, Dock Door & Overhead Door Repair across Lackawanna, Luzerne and Wyoming counties. Facts checked September 23–24, 2026.
Which piece of equipment stopped working?
You don't need to know what the equipment is called. Pick the closest match below, or just call and say what you see.
Dock door or loading-bay door. A warehouse door on a truck bay that's stuck, won't open, or got hit. Stay on this page — it covers the whole loading bay, and the problem table is just below.
Commercial garage and overhead door repair. Sectional doors made of panels that roll up into tracks overhead. This covers fleet bays, shop doors and most dock doors: springs, cables, off-track doors, panels and operators.
Commercial roll-up and rolling steel door repair. Doors made of steel slats that coil onto a drum above the opening. Warehouse service doors, self-storage roll-ups and counter shutters.
More local services:
- Dock leveler repair — hydraulic, mechanical, air-powered and edge-of-dock levelers, plus dock plates and dock boards
- Dock seal, shelter, bumper and vehicle restraint repair — torn shelters, crushed bumpers, dock locks and dock lights
- Rolling fire door repair and drop testing — labeled fire doors that close on an alarm
- High-speed door repair — fabric and rigid rapid doors, including cooler and freezer doors
- Commercial garage door maintenance — planned service for doors and docks
- Commercial garage door installation and replacement — new doors and operators
Where calls come from: facilities in Scranton, Wilkes-Barre, Hazleton, the Pittston-area parks, Mountain Top, the Mid Valley and Wyoming County. See the full service area or the Hazleton page.
What is the door or dock doing?
Start with what you can see from a safe spot. This table points you to the right page and tells you what's worth mentioning when you call. These are starting points, not a diagnosis. The provider inspects the equipment and decides what's wrong.
| What you see | Likely equipment | Where to go | What to mention |
|---|---|---|---|
| Door stuck open, and the building can't be closed | Sectional or rolling door | Call now, or see the overhead or roll-up page | Bay number; stuck open |
| Door won't open with a trailer waiting | Sectional or rolling door, or its operator | Call now; overhead door page | Bay number; won't open; trailer at the dock |
| Door crooked, off its track, or hit by a forklift | Sectional door | Overhead door page | Impact or off track |
| Loud bang, then the door is suddenly heavy or won't lift | Spring or cable (a provider inspects this) | Overhead door page | Bang heard; won't lift |
| Leveler won't come up, or the lip won't extend | Dock leveler | Dock leveler page | Dock number; won't raise |
| Leveler drops or won't stay level | Dock leveler | Dock leveler page | Won't hold position |
| Dock plate or dock board is bent or cracked | Portable dock plate or board | Dock leveler page, plates and boards section | Plate or board damage |
| Restraint light stuck on red, or the hook won't let go | Vehicle restraint (dock lock) | Dock equipment page | Dock number; light color |
| Shelter torn, or daylight around the trailer | Dock seal or shelter | Dock equipment page | Dock number; torn |
| Bumper crushed or missing | Dock bumper | Dock equipment page | Missing or crushed |
| Roll-up door grinds or stops partway | Rolling steel door | Roll-up door page | Stops partway |
| Fire door is due for its yearly test, or didn't close | Rolling fire door | Rolling fire door page | Test due, or failed to close |
| Fabric door knocked out of its side guides | High-speed door | High-speed door page | Panel knocked out |
Keep people clear, do not force the equipment, and follow your facility's established process for taking the affected bay or opening out of use.
Not sure which row fits? Describe what you see and what the bay can't do.
What does loading dock and dock door repair cover?
Loading dock and dock door repair covers two things. The first is the doors on a building's truck bays. The second is the dock equipment that meets the trailer: levelers, plates, seals, shelters, bumpers and restraints. This page is for commercial buildings in Lackawanna, Luzerne and Wyoming counties.
Dock doors and loading-bay doors
People call the same door a lot of names: dock door, loading dock door, loading door, bay door, dock bay door, warehouse door, industrial door. Most of them are one of two types.
- A sectional door is built from hinged panels that ride up into tracks under the ceiling. Heavy springs balance its weight. Details are on the commercial overhead door page.
- A rolling steel door (also called a coiling or roll-up door) is a curtain of steel slats that winds onto a drum above the opening. Details are on the roll-up door page.
Either one may have an operator. That's the motor and controls that open and close the door, plus safety devices like photo eyes.
The dock itself
- Dock leveler: the hinged steel plate built into the dock floor. It bridges the gap and height difference between the dock and the trailer bed. Types include hydraulic, mechanical, air-powered, vertical-storing and edge-of-dock (a small unit bolted to the dock face, with no pit). Dock leveler repair.
- Dock plate or dock board: a portable bridge laid across the gap. It isn't built in. It's covered on the same leveler page.
- Dock seal and dock shelter: the pads or curtains around the door that close the gap to the trailer.
- Dock bumpers: the rubber or steel blocks that take the hit when a trailer backs in.
- Vehicle restraint (dock lock): a device at the dock face that hooks or blocks the trailer so it can't pull away while people are loading. It often works with red and green lights.
All of those are on the dock equipment page.
Facilities this is for
Warehouses and third-party logistics (3PL) sites. Distribution centers. Manufacturing plants. Cold storage and food and beverage sites. Auto-service bays and fleet garages. Workshops. Commercial self-storage. Other commercial buildings with dock or overhead doors. You don't need a 100-door distribution center to call. One bay door at a fleet garage counts.
Need emergency dock door repair in Scranton & Wilkes-Barre?
Call (385) 325-7138 and say first that the door is stuck open or the dock is down. Then give the facility address and the bay number. Keep people clear of the door or leveler, don't force it, and follow your facility's own process for taking that bay out of use. If the call is shared, the independent provider confirms whether and when someone can come.
What to report right away
- The facility address, and which gate or entrance to use.
- The bay or door number.
- What it's doing: stuck open, won't open, hit by a truck, leveler down.
- What's at stake: a trailer at the dock, the building open to weather, or a cold room losing temperature.
That's enough to start. You don't need a model number, a photo or the equipment's name.
What not to do while you wait
Don't run the door over and over to see if it catches. Don't pry it, prop it, or try to lift it by hand. Stay away from springs, cables and a raised leveler. Don't drive a forklift onto a leveler or plate that looks damaged. Keep people and trucks clear, and let your facility's normal lock-out process take over.
Can emergency work start before a permit?
Pennsylvania's building code rules for commercial buildings allow emergency repair or replacement of equipment before a permit application. The catch is that the application has to reach the building code official within 3 business days (34 Pa. Code § 403.42). The state code also exempts ordinary repairs from permits, but cities like Scranton set their own permit rules. Whether your job counts as an emergency, an ordinary repair or permitted work is the code official's call.
If the door is stuck open or the dock is down, say so first.
What happens when you call?
You call (385) 325-7138 and describe the problem. The call may be shared with an independent commercial dock-and-door repair company, which confirms whether it can take the job, when, and on what terms. Uptime doesn't send technicians, diagnose equipment or set prices.
1. Call and describe it
Give the address, the bay and what the equipment is doing. Say "stuck open" or "dock down" first if that's the situation.
2. The independent provider confirms
The independent provider confirms availability for your facility and equipment. It also confirms the scope, how it prices the visit, and its service terms.
3. You approve the work with that company
Before any work starts, you deal directly with the company doing it. Its contract, work terms and warranty terms apply. Uptime is not a party to them.
Example of what you might say — not a script: "Bay 4 is stuck halfway open at our warehouse in Wilkes-Barre, and I can give you the address."
If you reach voicemail, leave the facility address, the door or dock number if known, what's wrong, and a callback number.
Want to know more about how the service-request line works? See how Uptime works, or read what to tell a repair company.
Call to describe the dock or door problem.
Anything useful to have when you call? (Optional)
None of this is required. The address, the bay and "it's stuck" are enough. If you already have these, they can save a step:
- The brand or model, if it's on a label you can already see from a safe spot. Never walk up to a damaged door or a raised leveler to find one.
- Whether it's a sectional, rolling or high-speed door, and whether a motor drives it.
- Rough door size, if you know it.
- How many bays or doors are affected.
- Photos you've already taken without getting close.
- Site access rules: gate hours, escorts, safety orientation.
- Your company's paperwork rules: purchase order, certificate of insurance (COI), W-9, or vendor sign-up. Mention them so the provider can sort them out early.
Nameplates you might see
Brand labels help a provider plan parts. Here are some companies that make this equipment. It's a list of makers, not a list of brands anyone is authorized for or promises to service.
| Equipment | Nameplates that make it (examples) | Worth telling the provider |
|---|---|---|
| Dock levelers | Rite-Hite, Kelley, Serco, Blue Giant, Nordock, Pentalift | Brand if visible; push-button or pull-chain |
| Vehicle restraints | Rite-Hite, Kelley, Serco, Blue Giant, Nordock, Pentalift | Which light is showing |
| Sectional doors | Overhead Door, Clopay, Wayne Dalton, Raynor | Size; motor or manual |
| Rolling steel and rolling fire doors | Overhead Door, Clopay, Wayne Dalton, Raynor, CornellCookson | Fire label, if you know there is one |
What equipment and buildings are covered — and what isn't?
Covered: loading-dock equipment and building-mounted commercial doors at commercial and industrial buildings. That means overhead, sectional, rolling steel, roll-up and high-speed doors. Not covered: houses, boat docks, truck and trailer cargo doors, storefront and automatic entry doors, parts-only orders, and concrete or pit work.
| If you need… | This line is… | Where to go instead |
|---|---|---|
| Dock doors, levelers, plates, seals, shelters, bumpers, restraints | Covered | — |
| Commercial overhead, sectional, rolling steel, roll-up, high-speed and rolling fire doors | Covered | — |
| A garage door at a house | Not covered | A residential garage door company |
| A boat dock or boat lift | Not covered | A marine contractor |
| A truck body, trailer door or liftgate | Not covered | A truck and trailer repair shop |
| Storefront glass, automatic entry doors, walk-through steel doors, locks and closers | Not covered | A commercial door-hardware or automatic-door company |
| Parts only, shipped to you | Not covered | A parts distributor |
| Cracked dock pit concrete, slab or structural work | Not covered | A concrete or structural contractor |
Not sure it's covered? Call and describe it.
How much does loading dock or dock door repair cost?
We can't quote your exact repair from a web page. The price depends on the equipment, the fault, parts, and access. Here's what to ask before you authorize work.
The provider prices commercial dock and door repair once it knows the equipment and the problem. The biggest drivers are:
- the type of equipment and the part that failed
- the door's size and weight
- whether a motor or electrical work is involved
- how easy the equipment is to reach
- whether the work happens outside normal hours
| What moves the price | Why it matters | Ask the provider |
|---|---|---|
| The first visit | Some companies charge a trip or diagnostic fee. Some apply it to the repair. | "What does the first visit include, and how is labor billed?" |
| Type of equipment | Sectional, rolling, high-speed, leveler and restraint work use different parts and skills | "Can you work on this specific unit? What do you need from me?" |
| The part that failed | A spring, cable, panel, circuit board or hydraulic part are very different jobs | "Is the part in stock, or does it have to be ordered?" |
| Door size and weight | Bigger, heavier doors need heavier springs and more labor | "Does door size change the price?" |
| Motor or electrical work | Operator and wiring work may need a licensed electrician in the city | "Does this need an electrician, and is that included?" |
| Fire rating | DASMA guidance calls for two successful drop tests after a repair | "Is the retest included?" (details) |
| Timing | If the provider offers work outside normal hours, the rate may differ | "Is there a different rate at night or on weekends?" |
| Access | A lift, a blocked bay or a freezer slows the work | "What access or equipment are you assuming?" |
| Parts lead time | Some parts take days or weeks | "Can the opening be secured while we wait?" |
| Permits | Replacements and new operators may need one | "Who pulls the permit, and is the fee included?" |
| Hidden damage | Opening things up can reveal more | "What approval do you need before going over the written amount?" |
| Paperwork and warranty | Terms vary by company | "What warranty applies, and what records do we get at closeout?" |
Is it better to repair or replace?
It depends on the equipment's age, how often it has failed, how bad the damage is, and whether parts are still available. For levelers, see the dock leveler page. For doors, see the installation and replacement page. A good provider will explain its reasons for either choice.
Call about the equipment and ask how the company prices the visit.
Before you hire: Pennsylvania and local rules for dock and door work
Pennsylvania has no statewide license for most contractors. That means the license that matters is local, and it depends on where the building sits. Scranton and Wilkes-Barre both require their own city contractor license before a company can pull a permit there. Door replacements and new operators may need a building permit under Pennsylvania's construction code. That code was updated on January 1, 2026.
We checked these city and state sources on September 23–24, 2026. The provider and the issuing office confirm what applies to your job.
| Where the building is | Who handles permits | Contractor license rule | Question to ask |
|---|---|---|---|
| City of Scranton | OECD Code Enforcement, 340 N. Washington Ave., (570) 348-4193, with an online permit portal | Only city-licensed contractors may do work covered by the building code or apply for permits. Commercial work needs a city General Contractors License, and electrical contractor is its own master license (City Code Ch. 203; code office) | "Are you licensed with the City of Scranton?" |
| City of Wilkes-Barre | Building Code Enforcement, City Hall, 40 E. Market St., (570) 208-1629. Permits can be obtained online, and commercial plans are reviewed before a permit is issued | Only city-licensed contractors can apply for permits. The city license requires an exam and insurance naming the City, includes general contractor and master electrician categories, and expires each June 30 | "Is your Wilkes-Barre license current this year?" |
| City of Hazleton | Office of Code Enforcement, City Hall, 40 N. Church St., (570) 459-4925 | Contractors working on commercial structures need a Hazleton City Contractors Business License; city business licenses renew annually | "Who pulls the permit, and do you hold Hazleton's contractor business license?" See the Hazleton page |
| Other boroughs and townships | The town's own code official, a third-party inspection firm it hires, or the state (PA L&I) where a town opted out of local enforcement. For example, Pittston Township reviews commercial plans with a contracted third-party agency. Wright Township uses Barry Isett & Associates for inspections. Archbald uses Building Inspection Underwriters for commercial inspections | Rules vary by town. There's no state license | "Who is the building code official for this address?" |
Pennsylvania rules that apply everywhere
- No state contractor license for most work. The Department of Labor & Industry says Pennsylvania "currently has no licensure or certification requirements for most construction contractors," and that some towns set their own (PA L&I).
- A home-improvement number isn't a commercial credential. Pennsylvania's home improvement contractor registration covers private homes. The Attorney General's office says the law does not apply to commercial properties (PA Attorney General FAQ).
- The state building code was updated on January 1, 2026. Pennsylvania's Uniform Construction Code took a new update that day (PA L&I). Ask the code office which edition and local changes apply to your address.
- Where a town has opted out, the state enforces. In an opted-out town, the Department of Labor & Industry handles commercial code enforcement (same source).
- Emergencies and ordinary repairs. Emergency equipment repair can start before the permit application if it's filed within 3 business days. Ordinary repairs are exempt under the state code (34 Pa. Code § 403.42). The code official decides which one your job is.
Scranton's rule on door replacements
Scranton's permit page gives a no-fee example for replacing doors in a home. That example doesn't establish the fee for a commercial dock door. The city also says no work may start without a required permit. Ask the contractor, or OECD Code Enforcement at (570) 348-4193, whether your job needs a permit and what fees apply.
Rolling fire doors
The door industry's technical association (DASMA) says rolling steel fire doors must be inspected and drop-tested at least once a year by a trained technician. A drop test means releasing the door the way a fire would, to check it closes fully (DASMA TDS #271). The rolling fire door page explains what that means and what happens after a repair.
Rules can change. The provider and the issuing office decide what applies to your job.
Ask the provider these questions when you call.
Where do calls come from around Scranton and Wilkes-Barre?
Calls are welcome from commercial facilities across Lackawanna, Luzerne and Wyoming counties. Those three counties make up the Scranton–Wilkes-Barre metro area, as defined by the federal Office of Management and Budget (OMB Bulletin 23-01). The independent provider confirms the facility address and availability.
Lackawanna County
Scranton, Dunmore, Throop, Olyphant, Dickson City, Jessup, Archbald, Blakely, Carbondale, Taylor, Old Forge, Moosic, Clarks Summit and the Abingtons, and Scott and Covington townships.
If you work in a business park, you may know it by name: Keystone Industrial Park (Dunmore and Throop), Mid Valley Industrial Park (Throop, Olyphant and Jessup), Valley View Business Park (Archbald and Jessup), and Stauffer Industrial Park (Scranton and Taylor). The county also lists parks in Moosic, Old Forge, Dickson City, Carbondale, Scott Township and Covington Township (Lackawanna County business park map).
Luzerne County: Wilkes-Barre and the Pittston area
Wilkes-Barre, Wilkes-Barre Township, Plains Township, Kingston, Forty Fort, Swoyersville, Edwardsville, Nanticoke, Hanover Township (Luzerne County), Sugar Notch and Ashley. Also Pittston, Pittston Township, Jenkins Township, Avoca, Dupont, Duryea and Exeter.
CenterPoint Commerce & Trade Park sits in Jenkins and Pittston townships, near I-81 Exit 175 and the Northeast Extension's Exit 115 (park location page). Hanover Industrial Estates is in Hanover Township.
Luzerne County: Hazleton and Mountain Top
Hazleton, Hazle Township and West Hazleton, including Valmont Industrial Park and Humboldt Industrial Park. Hazleton has its own city code office, so it has its own page: loading dock and overhead door repair in Hazleton.
Mountain Top isn't a city. It's a community covering parts of Wright Township and nearby townships, and Crestwood Industrial Park is in Wright Township.
Wyoming County
Tunkhannock, Factoryville, Nicholson, Meshoppen and Laceyville.
See the full list of counties and communities, including facilities just outside the three counties.
Call with the facility address.
Planning maintenance instead of reporting a breakdown?
Planned maintenance means scheduled visits to inspect and service doors and dock equipment before they fail. The door industry's technical association (DASMA) calls for monthly testing of the photo-eye sensors on commercial door operators (DASMA TDS #382). Rolling fire doors have their own yearly inspection and drop test.
Maintenance makes sense when:
- the same door keeps failing
- you run a lot of doors or docks
- doors cycle all day
- trucks keep hitting the same bay
- your maintenance records are thin
- an inspection is coming up
For door programs, see commercial garage door maintenance. For the yearly fire door test, see the rolling fire door page. Levelers and restraints have maintenance notes on their own pages.
Call about planned maintenance.
Every dock and door service we take calls about in Scranton & Wilkes-Barre
- Commercial garage and overhead door repair — sectional and bay doors: springs, cables, tracks, panels, operators.
- Dock leveler repair — levelers that won't raise, won't hold or won't extend the lip, plus dock plates and boards.
- Commercial roll-up and rolling steel door repair — coiling doors, self-storage roll-ups and counter shutters.
- Dock seal, shelter, bumper and vehicle restraint repair — the gear around the trailer, including dock locks and lights.
- Rolling fire door repair and drop testing — yearly tests, failed drops and repairs.
- High-speed door repair — fabric, rigid, cooler and freezer rapid doors.
- Commercial garage door maintenance — planned visits and service agreements.
- Commercial garage door installation — new and replacement doors and operators.
All of these are also listed on the Scranton & Wilkes-Barre services page. For a national overview of loading dock work, see loading dock and dock door repair.
Who is Uptime Dock & Door?
Uptime Dock & Door is an independent commercial service-request website for loading-dock and commercial door repair. Uptime doesn't do repairs. The independent company that takes the job confirms the address, scope, availability, price and its own terms. More on who we are.
Common questions about dock and door repair in Scranton & Wilkes-Barre
Do you handle both loading docks and commercial garage doors?
Yes. This line takes calls about dock equipment (levelers, plates, seals, shelters, bumpers, restraints) and commercial doors (overhead, sectional, rolling steel, high-speed and rolling fire doors). Start on this page or go straight to the overhead door or dock leveler page.
Can I call if I don't know what the equipment is called?
Yes. Give the address, the bay number and what it's doing, like "stuck open" or "won't come up." The provider works out the rest.
Is Uptime the repair company?
No. Uptime is an independent service-request website. Your call may be shared with an independent commercial dock-and-door repair company, and that company confirms availability, scope, pricing and service terms.
How much does dock door repair cost?
There's no honest single number. Price depends on the equipment, the failed part, door size, motor or electrical work, access, timing and parts lead time. The price section above lists the questions to ask before you approve work.
Do I need a permit to repair a dock door in Scranton or Wilkes-Barre?
Pennsylvania's code exempts ordinary repairs from state permit requirements, but Scranton and Wilkes-Barre set their own permit rules. Replacements and new operators may need a permit. Both cities also require their own contractor license before a company can apply. The code office decides what your job needs.
Do you take calls from Hazleton and the Pittston-area parks?
Yes. Calls are welcome from facilities in Hazleton, Hazle Township, West Hazleton, CenterPoint and the rest of the three counties. The provider confirms the address. See the Hazleton page.
Do you work on residential garage doors?
No. This line is for commercial and industrial buildings only. A residential garage door company is the right call for a house.
What if our rolling fire door failed its test?
Call and say the fire door didn't close. DASMA's technical guidance (TDS #2502) says a repaired rolling fire door needs two drop tests in a row that both succeed. The rolling fire door page explains more.
A bay down in Scranton or Wilkes-Barre? Call now.
Call with the address and what stopped working. If the door is stuck open or the dock is down, say so first.
Independent service-request website. Calls may be shared with an independent commercial dock-and-door repair company. That provider confirms availability, scope, pricing, and service terms.
Questions about this website itself, not repairs, go through Uptime's main contact page.
Sources
Core references checked September 23, 2026; Scranton and Hazleton permit details rechecked September 24, 2026.
- OMB Bulletin No. 23-01 (metro area definitions)
- PA L&I — contractor licensing
- PA L&I — Uniform Construction Code
- PA Attorney General — home improvement contractor FAQ
- 34 Pa. Code § 403.42
- City of Scranton — building permits and contractor information; Code Enforcement office
- City of Scranton Code, Chapter 203
- City of Wilkes-Barre — Building Code Enforcement, Building Permits, Contractor Licenses
- City of Hazleton — Code Enforcement, Permits and Licenses
- Pittston Township, Wright Township, Archbald Borough
- Lackawanna County business park map
- CenterPoint Commerce & Trade Park location
- DASMA TDS #271, DASMA TDS #382, DASMA TDS #2502