Commercial Garage & Overhead Door Repair in Scranton & Wilkes-Barre, PA
For commercial garage door and overhead door repair in Scranton & Wilkes-Barre, PA, call (385) 325-7138 about a sectional door that's stuck, off track, hit, or won't open. Tell us the facility location and what the door is doing. This covers warehouse dock doors, fleet and auto-service bays, shop doors and other building-mounted commercial doors.
Call to describe the problem—if the door is stuck open or the dock is down, say so first.
Independent service-request website. Calls may be shared with an independent commercial dock-and-door repair company. That provider confirms availability, scope, pricing, and service terms.
Facts checked September 23–24, 2026.
What counts as a commercial garage or overhead door?
A commercial overhead door is a large door on a commercial building that opens by rising up and out of the way. The most common kind is the sectional door: hinged panels on rollers that ride up into tracks under the ceiling. Heavy springs balance the door's weight, and a motor (called an operator) often drives it.
People use a lot of names for the same door: commercial garage door, overhead door, sectional door, bay door, dock door, warehouse door, industrial door. On a loading dock, the dock door is usually a sectional overhead door. So if yours has panels, this is the right page.
Is it a sectional, rolling or high-speed door?
The easiest way to tell is to look at where the door goes when it's open. Each type has its own page because the parts and the work are different.
| When it's open, the door… | It's probably a… | Go to |
|---|---|---|
| Sits flat under the ceiling in two tracks, in panels | Sectional overhead door | This page |
| Coils onto a drum in a box above the opening | Rolling steel (roll-up) door | Roll-up door repair |
| Is fabric or thin panels that open in a second or two | High-speed door | High-speed door repair |
| Is a labeled rolling door that drops closed when the fire alarm sounds | Rolling fire door | Rolling fire door repair |
Not sure? Call and describe it. The provider sorts it out.
Common commercial overhead door problems and what to report
Tell the provider what you see and hear. You don't need to name the broken part, and you shouldn't get close to find out. Keep people clear, do not force the equipment, and follow your facility's established process for taking the affected bay or opening out of use.
| What you see | What a qualified provider may inspect | Why it matters | How to report it |
|---|---|---|---|
| A loud bang, then the door is heavy or won't lift | Torsion springs (the wound springs on a bar above the door) and lift cables | Springs hold huge stored force. Don't try to lift the door by hand | "Heard a bang, door won't lift" |
| Door crooked or off its track | Rollers, track, hinges | A door out of its track can fall | "Door is off track on bay __" |
| Panel dented or cracked after an impact | Panels, struts, track alignment | Running a damaged door can spread the damage | "Door was hit by a truck" |
| Motor hums but the door doesn't move | Operator, drive, release | Could be the motor or the door itself | "Opener runs, door doesn't move" |
| Door starts down, then reverses | Photo eyes, safety edge, limit settings | These are safety devices | "Door keeps reversing" |
| Door drifts down or won't stay open | Springs and balance | The door may not be safe to stand under | "Won't stay open" |
| Daylight or a gap at the bottom | Bottom seal, weatherstripping, balance | Heat loss, weather, pests | "Gap at the bottom" |
A torsion spring is the tightly wound steel spring on a bar above the door. It does most of the lifting. When one breaks, nothing is balancing the full weight of a big commercial door anymore. That's why the provider handles it and nobody else should.
Need emergency commercial garage door repair in Scranton or Wilkes-Barre?
Call (385) 325-7138 and say first if the door is stuck open or the building can't be closed. Then give the address and the door number. Keep people clear, don't force the door, and follow your facility's process for closing off that bay. If the call is shared, the independent provider confirms whether and when someone can come.
Pennsylvania's building code rules let emergency equipment repair start before a permit application, as long as the application reaches the code official within 3 business days (34 Pa. Code § 403.42). The code official decides whether your job qualifies.
If the door is stuck open, say so first.
Operators, controls and sensors
The operator is the motor unit that opens and closes the door. Common kinds are jackshaft operators (mounted beside the door), trolley operators (mounted overhead) and hoist operators. Around it are wall push-button stations, photo eyes near the floor, safety edges on the bottom of the door, and sometimes loops, pull cords or remote controls.
The door industry's technical association (DASMA) says UL 325 is the standard that applies to vehicular commercial door operators (DASMA TDS #358). DASMA also calls for monthly testing of the photo eyes on commercial door operators (DASMA TDS #382). Those checks can be part of a planned maintenance program. For more on the standard, see UL 325 commercial door requirements.
Never tape over, unplug or bypass a safety device to keep a door running. If the operator acts up, report what it did. Say it went up then stopped, it reverses, or it hums. If the job involves new wiring, ask whether it needs a city-licensed electrician. Scranton and Wilkes-Barre both license electrical contractors.
What's covered and what isn't
Covered: commercial sectional and overhead doors on warehouses, distribution centers, plants, cold storage, food and beverage sites, fleet garages, auto-service bays, workshops, self-storage and other commercial buildings. That includes springs, cables, rollers, tracks, hinges, panels, seals, operators and their controls.
Not covered:
- garage doors at houses
- storefront glass doors, automatic entry doors, and walk-through steel doors with their locks and closers
- truck and trailer doors
- boat docks
- parts-only orders
- structural or concrete work
For those, call a residential garage door company, a commercial door-hardware company, a truck shop or a parts distributor, whichever fits.
What happens when you call
- Call and describe it. Give the address, the door number and what the door is doing.
- The independent provider confirms. It confirms availability for your facility and equipment, the scope, how it prices the visit, and its terms.
- You approve the work with that company. Its contract and warranty terms apply.
Example of what you might say — not a script: "The sectional door on bay 2 at our fleet garage in Scranton came off its track after a truck clipped it."
If you reach voicemail, leave the facility address, the door or dock number if known, what's wrong, and a callback number.
More on how Uptime works.
Call to describe the door problem.
Optional: details that help
You can call without any of this. If you already know it, it helps the provider plan parts:
- door size (a rough width and height is fine)
- whether a motor drives it or it's pulled by hand or chain
- the brand, if the label is visible from a safe spot. Common commercial sectional brands include Overhead Door, Clopay, Wayne Dalton and Raynor. These are makers, not brands anyone is authorized for.
- whether the door is insulated
- your PO, certificate of insurance or site-access rules
What affects the price of commercial overhead door repair?
We can't quote your exact repair from a web page. The price depends on the equipment, the fault, parts, and access. Here's what to ask before you authorize work.
| What moves the price | Why | Ask the provider |
|---|---|---|
| First visit | Some companies charge a trip or diagnostic fee | "What does the first visit include?" |
| Springs and cables | Springs are sized to the door's weight and cycle rating | "Are you replacing one spring or the pair?" |
| Panels | Matching an older panel may take time, or may not be possible | "Can this panel be matched, or is it a new section?" |
| Operator vs. door | A motor problem and a door problem are different jobs | "Is the problem the operator or the door?" |
| Door size, gauge and insulation | Heavier doors need heavier parts | "Does the door's size change the price?" |
| Timing | Rates may differ outside normal hours, if the provider offers that work | "Is there a different rate at night?" |
| Access | A lift, blocked bay or cold room adds time | "What access do you need?" |
| Parts lead time | Some parts ship in days, not hours | "Can the opening be secured while we wait?" |
Repair or replace?
Replacement starts to make sense when the door is old, keeps failing, has several damaged panels, or parts are no longer made. A provider should explain why it recommends one or the other. For the full decision, see commercial garage door repair vs. replace. If you're leaning toward a new door, see commercial garage door installation.
Local rules for overhead door work
- Pennsylvania has no statewide contractor license for most work (PA L&I). The license that matters is local.
- Scranton: only city-licensed contractors may do work covered by the building code or apply for permits. Commercial work needs a city General Contractors License (Scranton City Code Ch. 203). Permits go through OECD Code Enforcement, (570) 348-4193.
- Wilkes-Barre: only city-licensed contractors can apply for permits. The license requires an exam and expires each June 30 (City of Wilkes-Barre).
- Replacements and new operators may need a permit. Scranton's no-fee door example is for a home, not a commercial opening; its permit page says no work may start without a required permit. Ask the city about this job's fee.
The provider and the issuing office confirm what applies to your job.
Where calls come from
Facilities anywhere in Lackawanna, Luzerne and Wyoming counties can call. That includes Scranton, Dunmore, Wilkes-Barre, the Pittston area, Hanover Township, Mountain Top and Tunkhannock. The independent provider confirms the address. See the full service area.
Want a planned visit instead of a repair? See maintenance.
Common questions about commercial overhead door repair
Do you take calls about commercial garage door springs?
Yes. A broken spring is one possible reason a commercial door won't lift. Call and say you heard a bang or the door won't lift, and keep people away from it. Springs are a job for the provider only.
Is a commercial garage door the same as an overhead door?
Usually, yes. "Commercial garage door," "overhead door," "sectional door" and "bay door" often mean the same panel door that rises into overhead tracks. A door that coils onto a drum is a rolling steel door.
Can we keep using a door that was hit?
That's your facility's decision, made with the provider. A damaged door can come off its track or drop. The safe default is to keep people clear, stop running it, and follow your process for taking the bay out of use until it's inspected.
Do I need a permit to replace a commercial door opener in Scranton?
It may need a permit, and Scranton licenses electrical contractors separately. Ask the provider, or OECD Code Enforcement at (570) 348-4193, whether your job needs a permit or a licensed electrician before the work starts.
Do you work on residential garage doors?
No. This line is for commercial and industrial buildings only.
A door stuck at your Scranton or Wilkes-Barre facility? Call.
Call with the address and what the door is doing.
Independent service-request website. Calls may be shared with an independent commercial dock-and-door repair company. That provider confirms availability, scope, pricing, and service terms.
Back to loading dock and dock door repair in Scranton & Wilkes-Barre. For a national overview, see commercial overhead door repair.
Sources
Door and safety references checked September 23, 2026; Scranton permit details rechecked September 24, 2026.